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Spending Too Much of Your Valuable Golf Time Running the "Business" of Your Practice?
Chances are thoughts like these have entered your mind before:
"This IS NOT why I wanted to be a dentist when I grew up."
or
"Nobody told me at dental school that I had to deal with all the details, answer questions, and listen to the 'staff whiner' all day."
Wouldn't it be awesome to have a staff that can take care of themselves & some of the other junk that you really don't have the time or desire to deal with!!
The Loyalty Through Leadership Partnership Program is meant to do one thing, allow you and your staff to spend your valuable time doing those things that are directly related to the most important goals of the practice. Those goals would certainly include the financial bottom line, but also would include building the practice around those things that are truly most important to you, like family, recreation, or other activities that do not include working in the office, like Golfing!!.
But can I really trust someone else with my staff and my business?
When you partner with us, you are getting a trusted partner who has been around for more than 15 years and will be around for many more to come. You get experienced leaders who are both academically and experientially qualified leaders and teachers. Chances are we're much better qualified than you are to teach your staff the leadership skills they need to take over the 'little things' and become a much more efficient, productive and happy staff. Besides, do you really want to do it? If you did, you would gotten an MBA not a DDS!!
So what's it gonna cost me? I already mortgaged the farm to start
the practice and I still have 6 years left to pay it back!!
Well, you have to be willing to give up the daily annoyances that you have grown to despise!! You will need to be willing to watch staff members grow closer to their full potential. You will have to give up being the answer guy all of the time! Other than that, the financial investment is like this:
Investment: $9,000 annually taken in monthly payments of $750 for the first doctor in the practice. Each additional doctor is $4,500 annually. Then once you start reaching your collection goals, we get 5% of collections above the goal.
That's a good sized chunk of change! So what kind of bang am I getting for my buck?!!
We work hard to help you meet your goals while allowing you the flexibility and time that you went into this profession for in the first place. We work with you to become your partner so that you can focus on those things which are most important to you. We work on your practice so you can work in your practice!!
The following quote was taken from an email that one our doctors sent out to his entire staff at the end of the day:
"I had a great day at work today. I really think that it has a lot to do with your response to our new coach. I feel like you are all taking upon yourselves important decisions on our day to day workings. It really lifts a lot off of my shoulders when I see staff members taking responsibility for things that I probably, erroneously, take too heavily upon myself. Thanks for letting me come to work today and only worry about patients and their teeth." Dr. Keller
(Dr Kim B. Keller, DDS, PA owns and operates Today's Dentistry in Nampa, ID.)
So how the heck do we do it?
Here are the tools that we use:
- Our Consumer Loyalty Assurance Program
- Patient Satisfaction Surveys - (They'll tell us what they won't tell you!)
- Interoffice Service Assessments - (Is your staff really full of sisterly love and contentment!)
- Mystery Patients - (Holy Cow!! They're not coming in today are they?!!)
- Mystery Screens - (Is your phone person the reason your $12K yellow page ad doesn't work?)
- Practice Service Analysis - (We determine your level of Consumer Satisfaction.)
- Quarterly Service Analysis - (We analyse the service data to better assist you in improving your Consumer Satisfaction.)
- Quarterly Service Reports - (Full color reports that show exactly where you Consumer Service ratings are)
- Quarterly Leadership & Culture Assessment - (Gives incredible feedback on the leadership culture of your practice.)
- Practice Goal Setter - (What do you mean Individual, Team and Practice Goals - that's just plain crazy, isn't it?!!)
- Practice Loyalty Through Leadership Bonus Structure Set-up - (Bonuses Based on Profit…With Preserved Profit for the Practice!!)
- On-site Visits/Training as needed* - (Have knowledge and tools: Will Travel)
- Unlimited phone and electronic support - (You mean there's actually a human on the other end of the line?!!)
- Free Annual Seminar Attendance - for up to 5 staff and 1 doctor ($99 each after 5 as available)
- Free Personal Leadership Academy - 1 person per year as offered - (Probably the greatest week of your life!)
- Monthly Newsletter - (Hear all about the latest is in Consumer Satisfaction tips and tools.)
- Ongoing Team Support - (We don't just swoop in, impart our "knowledge" and let you fly with it from there!)
- New Employee Culturization - (We teach you how to hire and then help new employees acclimate to the culture!)
- We do whatever is necessary to help you meet your
goals! - (Let's be honest here, we really want that 5% after you make collections goal!! We are your partner and want you to succeed so that we succeed!)
* Travel expenses will be billed back to you - No, we don't travel for free!!
** Any charges incurred by the Mystery Patient will be billed back to the Practice (i.e. if an exam and bite-wing x-rays are charged at $90, the office will be billed back $90 to reimburse the Mystery Patient).
Selecting the Loyalty Through Leadership Program or Loyalty Through Leadership Partnership Program qualifies your practice to be included in our Creating Change Extraordinary Service Award given to those who score in the 95th percentile or above in 3 of the 4 quarters measured
It also qualifies your staff for the Extraordinary Service Moment award. This is an individual award given to any staff member who receives 3 or more Extraordinary Service Moment recognitions throughout the year.
Our Promise: If you are not completely satisfied, we will work to exceed your expectations and you can discontinue at any time before the next billing.
Click here to request more information on how to get started right away.
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