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Are Your Patients Loyal, or Are They Ready to go Somewhere Else?
How will you know? Do you have a psychic on retainer that you can take the golden question to and get your million dollar answer? Or maybe you read tarot cards yourself…
Isn't there a more accurate way to know what your patients think of your practice?!!
Now there is!!!
The Consumer Loyalty Assurance Program is a data collection and analysis process that helps your staff focus on what makes a consumer loyal to your practice. We use patient satisfaction surveys, mystery screens, mystery patients, and interoffice assessments to collect more than 80 separate data points that will continually show you how your practice is performing on quality consumer service.
These are the tools we use to do it:
- Patient Satisfaction Surveys - (They'll tell us what they won't tell you!)
- Interoffice Service Assessments - (Is your staff really full of sisterly love and contentment!)
- Mystery Patients** - (Holy Cow!! They're not coming in today are they?!!)
- Mystery Screens - (Is your phone person the reason your $12K yellow page ad doesn't work?)
- Practice Service Analysis - (Gives you an accurate read on your Customer Service)
- Quarterly Service Analysis - (Helps you understand what the data is telling you)
- Quarterly Service Reports - (Graphed survey results)
We start by establishing the baseline of consumer service. This is accomplished by using the tools above to aid in determining what the most important things are that you can do to increase your customer service, thereby increasing your consumer loyalty. The staff assessments let us know how your staff believes they are doing. The mystery screens and mystery patients are performed by trained individuals who understand what exemplary service is and how to measure service in your practice. The Patient Satisfaction Surveys tell us what your patients think about what you are doing!!
Now don't you think your patients can better tell you whether they're satisfied or not than the little old lady hunched over the crystal ball?!
Don't you think it's important to know what is on your patient's mind? There is a lot of information to be learned from Patient Satisfaction Surveys, but do you have the time to analyze the data? We take all of the information we gather and analyze it against what our research has shown to be the three critical areas of performance in a dental practice; Staff, Process, and Setting. These areas are essential in understanding how the data is applied, and how it can be affected, so that your practice is providing optimal consumer services.
After the baseline is established, we continually collect service data and monitor the practice over time. Each quarter you are provided with analysis of the data and charts that clearly display the service ratings attained by your practice.
What better way could there be to really find out what your patients think of your practice than to have a qualified 3rd party gathering, analyzing and reporting the data back to you?
Okay, "Great" you're thinking, "But is it going to cost me my first born child, or just an arm and a leg?"
Investment:
Baseline Establishment: $567 for one doctor and $227 for each additional doctor*
Monthly: $99/month for the 1st doctor, and $49/month for each additional doctor*
* Travel expenses will be billed back to you - No, we don't travel for free!!
** Any charges incurred by the Mystery Patient will be billed back to the Practice (i.e. if an exam and bite-wing x-rays are charged at $90, the office will be billed back $90 to reimburse the Mystery Patient).
Our Promise: If you are not completely satisfied, we will work to exceed your expectations and you can discontinue at any time before the next billing.
Click here to request more information on how to get started right away.
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