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Satisfactory customer service is good, but it does not create loyal consumers.
If you think you can get away with so-so service and think that your customers will be satisfied, then you need to wake up and smell the coffee! It used to be that consumers were satisfied with a clinically sound dentist whose practice was at least cordial, but those days are gone!! People want to be treated well. If they aren't, they will not come back, and they will share their unpleasant experience with their friends. Research says they will tell up to 13 of their friends.
Can your practice afford that kind of negative word of mouth advertising? No Way!! Nobody can!
Wouldn't you rather have happy patients who want to tell the whole world how great their dentist is and how much they love the staff?! Don't you want to be the practice that all the other practices look at and say, "How come all his patients love him and tell all their friends to go see him too." There is a much greater possiblility that a happy, satisfied patient will become a Loyal Consumer, not only returning themselves, but sending in their family and friends too!!
Consumer loyalty creates referrals!!
When was the last time that you said, "Oh, I have so many patients that I don't even want referrals." Yeah right!! Who couldn't use more patients? Especially ones that you spend ZERO advertising dollars to bring in the door. If you think you don't need referrals, then we can't help you! You might as well surf on to some other site!! Extraordinary Consumer Service is the way to create Loyal Patients, and we can teach you how to make it happen in your practice!! Providing extraordinary consumer services in the dental field is no longer a luxury, but a necessity. It is the force that determines whether patients will visit you one time, or become loyal consumers, not only returning themselves but referring others to your practice as well.
Do you know how well your practice is doing in creating loyal consumers?
How the heck are you supposed to know that!! Most every office has the belief that they are performing satisfactory customer service, but do you really know? Do you have a crystal ball or deal tarot cards half the night hoping to find the answers? There's got to be a better way to know!! There has to be a way to accurately find out what your patients think of your practice! Isn't there?!
Of course there is a better way!! How about a nuetral third-party that can gather and report data to show your levels of consumer satisfaction?
We help you affordably attain results by providing data and training on your practice, using your patients and processes. We don't just give you a pre-packaged, feel good program that makes you think you are doing something valuable for the practice? This data is all about you and your staff and how satisfied your consumers are and you'll be amazed at the value it will bring to your practice!! We provide a combination of Mystery Screens, Mystery Patients, Interoffice Assessment, and Patient Satisfaction Surveys (more than 80 data points in all) so that we can gather the most accurate information available. We take that information, analyze and report it, and provide you with suggestions on training, process and setting adaptations that can make a powerful difference. We can even provide you with an ongoing process that will allow you to view your performance over time and monitor changes in your satisfaction ratings!
Listed below are the 3 programs that we offer to assist you in creating patient loyalty and extraordinary consumer service in your practice: (Just click on the program title to learn more)
We take more than 15 years of consulting experience in a variety of fields and put it to work for you!
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